Terms

The CODIFOREST website offers software under the condition that you agree to all terms and conditions. If you do not accept these terms, please stop using the website and leave immediately.

Before registering, ensure that you have read, understood, and accepted all the terms and conditions outlined below:

  1. License and DMCA
  2. Product (Service) Delivery
  3. Refund Policy
  4. Support Policy
  5. Privacy Policy
  6. Guarantees and Safety
  7. Limitation of Liability
  8. Terms and Conditions

1. License and DMCA

CODIFOREST does not contain any copyrighted material and does not host files that infringe on copyright. All digital products available on the website are licensed under the GNU General Public License.

We do not provide any license keys or trial/commercial keys required for automatic updates of these products. All products on the site function fully on an unlimited number of websites without the need for license keys.

The use of any graphic material (icons, photos, videos) included with products is subject to the original licensing. Demo content is provided for demonstration purposes only.

2. Product (Service) Delivery

You fund your account by purchasing points, which are needed to access goods and services on the website. These points are not a virtual currency and can only be used for exchanges on the website.

Once payment is completed, the points will be automatically added to your account balance, usually within 10-15 minutes.

All digital products can be downloaded but do not include free updates. Download links are accessible for 5 days (120 hours) after redemption.

To request technical support, you need to submit a support ticket through the website (Main Menu > Support > Create Ticket), in accordance with our Support Policy.

3. Refund Policy

We consider refunds within 30 days of purchase on a case-by-case basis, with no unconditional refunds offered. Due to increasing fraud (purchasing a product and then requesting a refund to retain it for free), refunds are only granted in specific circumstances.

Since our products are digital downloads, their use cannot be restricted post-download. Refunds will only be considered within 30 days from the purchase date.

Before requesting a refund, you must first contact our technical support team. We strive to resolve any issues and will issue a refund if we are unable to assist you.

Refunds WILL be granted if:

  • The product is entirely unusable or has license restrictions that prevent use, and our support team is unable to assist.
  • You’ve contacted support but received no assistance as per our Support Policy.

Refunds will NOT be granted if:

  • You did not contact support before requesting a refund.
  • You refuse to provide adequate proof that the product doesn’t work or refuse to cooperate with support.
  • You downloaded the wrong product, changed your mind, or no longer need the product.
  • You lack the expertise to use the product properly or did not review the documentation.
  • The product isn’t compatible with your WordPress, plugins, or server environment.
  • The product did not meet your expectations—please review the sales page carefully before purchase.
  • The product requires a license key for automatic updates but functions without other license restrictions.
  • You damaged your site during installation or lost data.
  • You wish to convert points back into money or no longer plan to use the service.
  • The refund period has passed (more than 30 days after purchase).

Refunds are only issued for the full amount of purchased points, and partial refunds are not supported. Fees deducted by payment systems are non-refundable.

4. Support Policy

This policy outlines how we provide support after your purchase.

We only offer support for products purchased on CODIFOREST. Before contacting us, please ensure you have reviewed the product documentation and FAQ.

Support is provided through tickets submitted via the website (Main Menu > Support > Create Ticket). Support requests are processed on business days between 9:00 AM and 6:00 PM (GMT +3), generally within 24-48 hours. In rare cases, it may take up to 3-5 business days to receive a response.

Support covers:

  • Installation guidance
  • Technical questions about products
  • Assistance with sample data import
  • Help with updates or migration
  • Licensing issues
  • General WordPress support related to products

Support does NOT cover:

  • Product installation or configuration
  • Product modifications or customization
  • Demo data installation
  • Custom programming or freelancing work
  • Compatibility issues between themes, plugins, or different versions of WordPress
  • Server configuration or individual server issues
  • General WordPress support not related to our products

5. Privacy Policy

Any information you provide will only be used for completing transactions, delivering products, notifying you about updates, and addressing customer service concerns.

By registering on our website, you agree to receive email notifications (including newsletters). If you wish to unsubscribe, simply notify us, and we will remove your email from our mailing list within 24 hours.

For full details, please refer to our Privacy Policy page.

6. Guarantees and Safety

We guarantee that all digital products offered on the site are officially purchased from developers and free of malware, viruses, or ads. However, we do not guarantee that these products will work exactly as you expect or be compatible with third-party components, themes, or plugins.

If you encounter issues with installation, configuration, or usage, we guarantee professional technical support in line with our Support Policy.

We also offer a 30-day functionality guarantee. If the product stops working within 30 days, contact our support team, and we will ensure the issue is resolved if it affects the product’s basic functionality.

7. Limitation of Liability

Under no circumstances will CODIFOREST be held responsible for direct, indirect, or incidental damages (including loss of data or profits) arising from the use or inability to use the materials on this site. If your use of materials results in the need for equipment repair or data correction, you are responsible for covering those costs.

8. Terms and Conditions

CODIFOREST reserves the right to modify these Terms and Conditions at any time without prior notice. We also reserve the right to change the terms of sale for digital products or subscriptions. We accept no liability for changes made to the sale conditions of digital products or subscriptions.

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